Question 1

How long does delivery take?

Accepted Answer

Orders leave our warehouse in 1–2 business days and arrive in 10–18 business days, depending on your country. Every parcel is tracked door to door.

Question 2

How much is shipping?

Accepted Answer

Shipping is a flat $12 and free on orders over $150. The cost is always shown in your bag before the payment step.

Question 3

Which countries do you ship to?

Accepted Answer

We currently ship to 60+ countries. If your country isn't offered at checkout, message us and we'll check whether we can arrange it.

Question 4

What if it doesn't fit?

Accepted Answer

You have 14 days from delivery to return a piece — unworn, unwashed, tags on. Message us with your order number and we'll send instructions the same day.

Question 5

How do I choose a size?

Accepted Answer

Every product page has the full measurement table with an inch/cm toggle and a 'find my size' helper. Our cuts are boxy and oversized by design — take your usual size for the intended drop, or size down one for a regular fit.

Question 6

Which payment methods can I use?

Accepted Answer

Visa, Mastercard, American Express, Apple Pay and Google Pay. Checkout runs on Shopify's encrypted payment page — your card details never reach our servers.

Question 7

Is there a discount for first orders?

Accepted Answer

Yes — use code WELCOME10 for 10% off your first order. Buying more than one piece stacks into our bulk tiers: 5+ items gets 5% off with BULK5, 10+ items gets 10% off with BULK10.

Question 8

What does 'edition of 199' mean?

Accepted Answer

Each design is produced in a limited run of 199 numbered pieces. When a run sells out we don't repeat it in the same colourway.

Question 9

How do I care for a heavyweight piece?

Accepted Answer

Machine wash cold, inside out, with similar colours. Skip the tumble dryer — air drying keeps the weight and shape intact for years.

Question 10

How do I reach a human?

Accepted Answer

Use the chat button at the bottom of any page, or message us on Instagram. A real person from the house team answers every message, usually within a day.

Frequently asked